Returns process, exchanges, refunds, vouchers, returns costs, stock...
š¦ Return within 14 days. Home delivery: the return period starts when your parcel is marked as delivered. Pickup point: the return period starts from the delivery date, not the pickup date. š How to return in 5 steps. 1ļøā£ Log in to your account, se
ā You have 14 days after delivery to return your items (unworn, unwashed, with tags and original packaging). š Only refunds are available (processed within 14 days). If you need a different size, please place a new order on š www.freemantporter.com
š¦ Returning Your Order: Pickup Point & Home Delivery. If you chose home delivery, the 14-day return period starts from the moment your package is marked as delivered. For pickup point delivery, this period also begins as soon as the package is marke
Upon receiving your return, you will be sent an email confirming the successful receipt of your package. If you havenāt received an email from us, it means that we have not yet received your return. You can also check the tracking of your return pack
We commit to processing refunds within a maximum of 14 days, in accordance with legal requirements. However, refunds are generally issued within 7 days after receiving your return. š During peak periods (sales, promotions, etc.), refund processing m
When returning an item via your account, you will have the option to choose between a refund, a voucher, or an exchange. This service is available only for France, Germany, and the Benelux. For DROM/COM and other international locations, only a refun
Returns are 100% free for mainland France, Germany, and the Benelux. You can check the eligibility list below. If you are not eligible, return shipping fees and any potential customs duties will be your responsibility. Return address:1B Rue de Saint
No, you can only exchange a product for a different size. If the product is out of stock or if you want a different model or color, you can request a voucher to make a new purchase.