Our customer service is available by email at hello@freemantporter.com or by phone:. Feel free to contact us if you have any questions or issues!

Our customer service is available by email at <a data-end="97" data-start="73" rel="noopener">hello@freemantporter.com</a> or by phone:<ul data-end="252" data-start="116"><li data-end="149" data-start="116" style="font-size: 16px;">France: +33 3 87 93 80 43</li><li data-end="182" data-start="150" style="font-size: 16px;">Spain: +34 3 87 93 80 43</li><li data-end="217" data-start="183" style="font-size: 16px;">Germany: +49 3 87 93 80 43</li><li data-end="252" data-start="218" style="font-size: 16px;">Belgium: +32 3 87 93 80 43</li></ul>Feel free to contact us if you have any questions or issues!

How can I contact customer service if I have an issue?

Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM.

Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM.

What are the customer service hours?

At Freeman, we believe in respecting our products, our customers, and the season. That’s why we do not participate in national sales events that occur mid-season. Instead, we’ve created our own concept: "End of Summer" (or Winter Sales), which take p

At Freeman, we believe in respecting our products, our customers, and the season. That&#x2019;s why we do not participate in national sales events that occur mid-season.&#xA0; Instead, we&#x2019;ve created our own concept: &quot;End of Summer&quot; (or Winter Sales), which take place at the actual end of the season.&#xA0; The exact date is never known in advance, but the next one should be around mid-August. To stay informed, sign up for our newsletter. For more details, visit our dedicated page.

Where are the sales?

Are you a retailer or planning to open a shop?. Would you like to open a Freeman Store?. Don't hesitate to contact us via  hello@freemantporter.com. We'll be happy to deal with your request as quickly as possible.

Are you a retailer or planning to open a shop?&#xA0;Would you like to open a Freeman Store?&#xA0;Don&apos;t hesitate to contact us via &#xA0;<a href="mailto:hello@freemantporter.com">hello@freemantporter.com</a><a href="https://staging.freemantporter.com/pages/centre-d-aide?hcUrl=%2Ffr-FR%2Fcontact"></a>We&apos;ll be happy to deal with your request as quickly as possible.

Would you like to work with us?

You'll find our products on our website, at selected partner dealers across Europe and in our Freeman Stores. The store list is coming soon and will be updated regularly. You’ll soon be able to easily find a shop near you.

You&apos;ll find our products on our website, at selected partner dealers across Europe and in our Freeman Stores.The store list is coming soon and will be updated regularly. You&#x2019;ll soon be able to easily find a shop near you.

Where to find our products

🙏 Thank you for your patience. Our team is doing what's necessary to process your returns, refunds, and fix the features still unavailable on the site.
Repeated follow-ups with customer service only slow down the process. Thank you for your trust ❤️

Got a question? A problem?
Our team is here to help you with a maximum of good humor!

📌 In order for your request to be processed quickly, please provide your order number.

Freeman T. Porter

Customer service, opening times, sales...

❓MISCELLANEOUS QUESTIONS

What are the delivery times (standard, express, international)?

How can I track a package?

When will my order be shipped?

What should I do if I want to modify or cancel my order ?

Is it possible to combine multiple orders into one shipment?

What should I do if a package is damaged or incomplete? What should I do if a package is damaged or incomplete?

The package is marked as delivered, but I haven’t received it.

How can I be informed about the status of my order at each stage (preparation, shipping, delivery)?

📦 ORDERS AND DELIVERIES

What is the procedure for a return or exchange from France, Germany, or the Benelux?

What is the procedure for a return or exchange from DROM/COM or abroad?

How long do I have to return an item?

Have you received my return?

How long does it take to get my refund?

After a return, will I receive a refund or a voucher?

Who covers the return shipping costs, the customer or the company?

Can I exchange a product if the requested model is out of stock? Or for a different product/color?

🔁 RETURNS AND EXCHANGES

Where are our products made?

How do we choose our fabrics?

How do I choose the right size?

How do I care for my jeans?

When will out-of-stock products be restocked, and how can I be notified?

What is the length of the pants when it is not specified?

🛍️ PRODUCTS

Why isn't my 10% discount on my first order working with other ongoing promotions?

Is it possible to combine multiple promotions or discounts on the same order?

How do I use a promo code during my purchase?

What should I do if a promo code doesn't work?

Can I buy or use a gift card?

Do you offer gift wrapping?

Can gift vouchers be used several times or only once?

Do gift vouchers have an expiry date?

🛒 PROMOTIONS AND GIFT CARDS

What payment methods are accepted on your site?

How do you ensure payment security?

What should I do if I encounter a payment issue (refusal, error)?

What should I do if I’ve been charged twice for the same order?

What should I do if my account was charged but my order didn’t go through?

💳 PAYMENT

How do I create an account on your website?

Can I place an order without creating an account?

Can I delete my customer account on request?

How do I manage my communication preferences (emails, newsletters)?

How can I modify my personal information (address, email, phone number)?

What about the protection of my personal data?

👤 CUSTOMER ACCOUNT

What are our commitments regarding quality and durability?

Do you offer a loyalty program or benefits for regular customers?

♻️ COMMITMENTS AND SERVICES