What should I do if I encounter a payment issue (refusal, error)?Updated a month ago

If your payment has failed, first check your banking details and try again. If the issue persists, try another payment method.

If you are still unable to complete your order, feel free to contact our Customer Service:

• Via the contact form in the help center
• By phone: Monday to Friday, from 9:00 AM to 5:00 PM :
  • France: +33 3 87 93 80 43
  • Spain: +34 3 87 93 80 43
  • Germany: +49 3 87 93 80 43
  • Belgium: +32 3 87 93 80 43