The package is marked as delivered, but I haven’t received it.Updated a month ago

1️⃣ Check around you

• Ask your neighbors or the building concierge.
• The package may have been left in a mailbox or handed over to someone else.

2️⃣ Check the carrier’s tracking

• Some carriers provide photos of the delivered package or a delivery notice.
• Check if any specific instructions were left.

3️⃣ Contact our customer service

• 📩 Remember to check your SPAM folder! Sometimes, our emails may end up there by mistake.
• If you still can't find your package, contact us quickly.