🙏 Thank you for your patience. Our team is doing what's necessary to process your returns, refunds, and fix the features still unavailable on the site.
Repeated follow-ups with customer service only slow down the process. Thank you for your trust ❤️

Got a question? A problem?
Our team is here to help you with a maximum of good humor!

📌 In order for your request to be processed quickly, please provide your order number.

Freeman T. Porter

If your order appears to be stuck or lost, we recommend you take the following steps:<ol><li style="font-size: 16px;">Check tracking history:&#xA0;Check the tracking link you received by email or on your Freeman T. Porter account to see if any recent information has been added by the carrier.</li><li style="font-size: 16px;">Contact the carrier: Sometimes the carrier can provide additional details about the status of the delivery.</li><li style="font-size: 16px;">Contact our customer service team: If you are unable to find any useful information or if the situation persists, please do not hesitate to contact our customer service team. We will open an investigation to locate your order and resolve the problem as quickly as possible.</li></ol>

If your order appears to be stuck or lost, we recommend you take the following steps:.

How can I be informed about the status of my order at each stage (preparation, shipping, delivery)?

📦 ORDERS AND DELIVERIES

What are the delivery times (standard, express, international)?

How can I track a package?

When will my order be shipped?

What should I do if I want to modify or cancel my order ?

Is it possible to combine multiple orders into one shipment?

What should I do if a package is damaged or incomplete? What should I do if a package is damaged or incomplete?

The package is marked as delivered, but I haven’t received it.

What is the procedure for a return or exchange from France, Germany, or the Benelux?

What is the procedure for a return or exchange from DROM/COM or abroad?

How long do I have to return an item?

Have you received my return?

How long does it take to get my refund?

After a return, will I receive a refund or a voucher?

Who covers the return shipping costs, the customer or the company?

Can I exchange a product if the requested model is out of stock? Or for a different product/color?

🔁 RETURNS AND EXCHANGES

Where are our products made?

How do we choose our fabrics?

How do I choose the right size?

How do I care for my jeans?

When will out-of-stock products be restocked, and how can I be notified?

What is the length of the pants when it is not specified?

🛍️ PRODUCTS

Why isn't my 10% discount on my first order working with other ongoing promotions?

Is it possible to combine multiple promotions or discounts on the same order?

How do I use a promo code during my purchase?

What should I do if a promo code doesn't work?

Can I buy or use a gift card?

Do you offer gift wrapping?

Can gift vouchers be used several times or only once?

Do gift vouchers have an expiry date?

🛒 PROMOTIONS AND GIFT CARDS

What payment methods are accepted on your site?

How do you ensure payment security?

What should I do if I encounter a payment issue (refusal, error)?

What should I do if I’ve been charged twice for the same order?

What should I do if my account was charged but my order didn’t go through?

💳 PAYMENT

How do I create an account on your website?

Can I place an order without creating an account?

Can I delete my customer account on request?

How do I manage my communication preferences (emails, newsletters)?

How can I modify my personal information (address, email, phone number)?

What about the protection of my personal data?

👤 CUSTOMER ACCOUNT

What are our commitments regarding quality and durability?

Do you offer a loyalty program or benefits for regular customers?

♻️ COMMITMENTS AND SERVICES

How can I contact customer service if I have an issue?

What are the customer service hours?

Where are the sales?

Would you like to work with us?

Where to find our products

❓MISCELLANEOUS QUESTIONS

How can I be informed about the status of my order at each stage (preparation, shipping, delivery)?Updated a month ago