🙏 Thank you for your patience. Our team is doing what's necessary to process your returns, refunds, and fix the features still unavailable on the site.
Repeated follow-ups with customer service only slow down the process. Thank you for your trust ❤️

Got a question? A problem?
Our team is here to help you with a maximum of good humor!

📌 In order for your request to be processed quickly, please provide your order number.

Freeman T. Porter

No, you can only exchange a product for a different size. If the product is out of stock or if you want a different model or color, you can request a voucher to make a new purchase.

No, you can only exchange a product for a different size. If the product is out of stock or if you want a different model or color, you can request a voucher to make a new purchase.

Can I exchange a product if the requested model is out of stock? Or for a different product/color?

🔁 RETURNS AND EXCHANGES

What are the delivery times (standard, express, international)?

How can I track a package?

When will my order be shipped?

What should I do if I want to modify or cancel my order ?

Is it possible to combine multiple orders into one shipment?

What should I do if a package is damaged or incomplete? What should I do if a package is damaged or incomplete?

The package is marked as delivered, but I haven’t received it.

How can I be informed about the status of my order at each stage (preparation, shipping, delivery)?

📦 ORDERS AND DELIVERIES

What is the procedure for a return or exchange from France, Germany, or the Benelux?

What is the procedure for a return or exchange from DROM/COM or abroad?

How long do I have to return an item?

Have you received my return?

How long does it take to get my refund?

After a return, will I receive a refund or a voucher?

Who covers the return shipping costs, the customer or the company?

Where are our products made?

How do we choose our fabrics?

How do I choose the right size?

How do I care for my jeans?

When will out-of-stock products be restocked, and how can I be notified?

What is the length of the pants when it is not specified?

🛍️ PRODUCTS

Why isn't my 10% discount on my first order working with other ongoing promotions?

Is it possible to combine multiple promotions or discounts on the same order?

How do I use a promo code during my purchase?

What should I do if a promo code doesn't work?

Can I buy or use a gift card?

Do you offer gift wrapping?

Can gift vouchers be used several times or only once?

Do gift vouchers have an expiry date?

🛒 PROMOTIONS AND GIFT CARDS

What payment methods are accepted on your site?

How do you ensure payment security?

What should I do if I encounter a payment issue (refusal, error)?

What should I do if I’ve been charged twice for the same order?

What should I do if my account was charged but my order didn’t go through?

💳 PAYMENT

How do I create an account on your website?

Can I place an order without creating an account?

Can I delete my customer account on request?

How do I manage my communication preferences (emails, newsletters)?

How can I modify my personal information (address, email, phone number)?

What about the protection of my personal data?

👤 CUSTOMER ACCOUNT

What are our commitments regarding quality and durability?

Do you offer a loyalty program or benefits for regular customers?

♻️ COMMITMENTS AND SERVICES

How can I contact customer service if I have an issue?

What are the customer service hours?

Where are the sales?

Would you like to work with us?

Where to find our products

❓MISCELLANEOUS QUESTIONS

Can I exchange a product if the requested model is out of stock? Or for a different product/color?Updated a month ago